Casino Lab Privacy Policy

At Casino Lab, we take your privacy seriously. This Casino Lab privacy policy explains how we collect, use, store, and protect your personal data when you use our website at casinolab-au.net. We are committed to full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). We encourage every Australian player to read this document carefully so they fully understand our approach to data protection, data collection, and information security.

1. Identity of the Data Controller

Casino Lab is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, we are responsible for deciding how and why your personal information is processed. All references to "Casino Lab", "we", "us", or "our" in this privacy policy refer to this operating entity.

If you have any questions or concerns about this Casino Lab privacy policy or how your user data is handled, please contact our Data Protection Officer (DPO) at:

• Email: [email protected]
• Support: [email protected]
• Postal: Casino Lab Data Protection Officer, Curaçao

2. Personal Data We Collect

Casino Lab collects a range of personal data categories necessary to operate our platform, comply with legal obligations, and deliver a high-quality gaming experience to Australian players. Below is a full breakdown of the personal information we may gather.

2.1 Identification Data

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Government-issued ID documents (passport, driver's licence, national ID)

2.2 Contact Data

• Email address
• Phone number
• Residential address

2.3 Financial Data

• Payment method details (card numbers — last four digits only — PayID, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank account references)
• Transaction history (deposits and withdrawals)
• Source of funds documentation (where required by KYC/AML procedures)

2.4 Gaming Activity Data

• Game sessions, bets placed, wins and losses
• Bonus usage and wagering history
• Responsible gambling settings (deposit limits, bet limits, loss limits, session limits, cooling-off periods, self-exclusion elections)

2.5 Technical Data

• IP address
• Device type, operating system, browser version
• Geolocation data (country-level)
• Log files and connection timestamps

2.6 Communication Data

• Live chat transcripts with our 24/7 support team
• Email correspondence
• Survey responses and feedback

2.7 Sensitive Personal Data

In limited circumstances, Casino Lab may process sensitive categories of personal data — for example, where responsible gambling tools reveal information about your health or wellbeing. We only process such data with your explicit consent or where required by law.

2.8 Data Received from Third Parties

• Identity verification results from KYC/AML providers
• Fraud screening data from payment processors
• Publicly available information from regulatory watchlists (PEP, sanctions lists)
• Analytics and marketing data from third-party partners (where you have consented)

3. How We Collect Your Data

We use a variety of methods for data collection, including:

• Registration and account forms — information you provide directly when creating your Casino Lab account.
• Transactions — payment details gathered automatically when you make deposits or request withdrawals.
• Platform interaction — gameplay data, session information, and betting history recorded automatically.
• Cookies and tracking technologies — see our cookie policy section below for full details.
• Customer support interactions — data shared when you contact us via live chat or email.
• Third-party partners — identity verification agencies, fraud prevention services, and analytics providers.

4. Purposes of Data Processing

Casino Lab processes your personal data for the following purposes. Our data processing activities are always tied to a lawful basis under the Australian Privacy Act 1988 and, where applicable, the GDPR.

5. Casino Lab Cookie Policy

Our Casino Lab cookie policy explains how we use cookies and similar technologies on casinolab-au.net. Cookies are small text files placed on your device when you visit our site. They help us improve your experience, analyse traffic, and deliver relevant content.

5.1 Types of Cookies We Use

You can manage your cookie preferences at any time through the Cookie Settings panel accessible in the footer of our website. Please note that disabling essential cookies may affect the functionality of Casino Lab. For more information on managing cookies in your browser, visit your browser's help centre.

6. Sharing Your Data with Third Parties

Casino Lab may share your personal data with trusted third parties only where necessary and always in accordance with applicable data protection law. We never sell your personal information to third parties for their own marketing purposes.

6.1 Payment Providers

When you make a deposit or withdrawal, your financial data is shared with our payment processing partners (Visa, Mastercard, PayID, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks). These providers are contractually bound to protect your user data and may only use it for payment processing purposes.

6.2 Regulatory Authorities

Where required by law or by the Government of Curaçao licensing authority, we may disclose personal data to regulatory bodies, law enforcement agencies, or tax authorities. We co-operate fully with lawful requests while always protecting your privacy rights.

6.3 KYC and Identity Verification Partners

To meet our AML/KYC obligations, we share identification data with accredited third-party verification providers. These organisations are required to handle your personal information with the same level of confidentiality and information security as Casino Lab.

6.4 Analytics and Marketing Partners

With your consent, we may share anonymised or pseudonymised user data with analytics and advertising partners to measure the effectiveness of our marketing campaigns. You may withdraw this consent at any time.

6.5 IT and Hosting Providers

Our technology infrastructure is supported by third-party hosting and software providers who process personal data on our behalf under strict data processing agreements.

7. International Data Transfers

As Casino Lab is operated from Curaçao and uses global technology providers, your personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions where the receiving country provides equivalent data protection
• Binding corporate rules with group entities
• Contractual obligations requiring recipient organisations to apply equivalent information security standards

By using Casino Lab, you acknowledge that your personal information may be transferred internationally under these safeguards.

8. Data Security at Casino Lab

Casino Lab data security is a top priority. We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our data security framework includes:

• 256-bit SSL/TLS encryption — all data transmitted between your device and our servers is encrypted to the highest commercial standard.
• Firewall and intrusion detection systems — multi-layered network security to prevent unauthorised access to our systems.
• Encryption at rest — sensitive personal data stored on our servers is encrypted.
• Access controls — strict role-based access ensures only authorised Casino Lab personnel can access user data.
• Regular security audits — our systems and RNG are certified by independent laboratories and subject to ongoing security assessments.
• Staff training — all team members handling personal information receive regular training on data protection and confidentiality.

While we employ industry-leading information security practices, no system is completely immune to threats. We encourage players to use strong, unique passwords and enable two-factor authentication where available.

9. Data Retention and Data Storage

Casino Lab retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy, or as required by law. Our data storage and retention periods are as follows:

After the relevant retention period, your personal data is securely deleted or anonymised. Our data storage practices are reviewed regularly to ensure compliance with Australian data protection legislation.

10. Your Privacy Rights

Casino Lab is committed to upholding your privacy rights as guaranteed under the Australian Privacy Act 1988 and the Australian Privacy Principles. You have the following rights in relation to your personal data:

10.1 Right of Access

You have the right to request a copy of the personal information Casino Lab holds about you. We will respond to verified access requests within 30 days. Submit your request to [email protected].

10.2 Right to Correction

If any personal data we hold is inaccurate, incomplete, or out of date, you have the right to request correction. You may also update many details directly through your Casino Lab account settings.

10.3 Right to Deletion

You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that deletion may result in account closure if the data is required to provide our services.

10.4 Right to Restriction of Processing

In certain circumstances, you may request that we restrict our data processing activities — for example, while a dispute is being resolved or while you contest the accuracy of your data.

10.5 Right to Data Portability

Where technically feasible and lawfully appropriate, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format, or transferred directly to another service provider.

10.6 Right to Object

You have the right to object to data processing based on legitimate interests, including direct marketing. Where you object to marketing, we will immediately cease using your data for that purpose.

10.7 Right to Withdraw Consent

Where our data processing relies on your consent (for example, marketing communications or certain analytical cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw consent, contact us at [email protected] or update your preferences in your account settings.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request. All requests will be handled promptly and in accordance with our obligations under Australian data protection law.

11. Supervisory Authority — OAIC

If you are not satisfied with how Casino Lab handles your personal data or your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national supervisory authority for data protection in Australia.

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact Casino Lab directly first so we have the opportunity to resolve your concern before escalating to the OAIC.

12. Responsible Gambling and Data

At Casino Lab, responsible gambling is intrinsically linked to our use of personal data. We process your gaming activity data to identify patterns that may indicate problem gambling and to administer the protective tools available on our platform, including:

• Deposit, bet, and loss limits
• Session time limits
• Cooling-off periods (24 hours, 48 hours, 7 days, 30 days)
• Self-exclusion (6 months, 1 year, 5 years, or permanent)

This data processing is conducted under a combination of legal obligation and your consent. Your responsible gambling data is treated with the highest level of confidentiality and is never used for marketing profiling purposes.

13. Children's Privacy

Casino Lab does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults. If we become aware that we have collected personal information from a minor, we will delete it immediately. If you believe a minor has created an account, please notify us at [email protected].

14. Changes to This Privacy Policy

We may update this Casino Lab privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify registered players via email or a prominent notice on our website. The date at the top of this page indicates when the policy was last revised. We recommend you review this privacy policy periodically to stay informed about how we protect your personal information.

15. Frequently Asked Questions

What personal data does Casino Lab collect?

Casino Lab collects personal data including identification details (name, date of birth, ID documents), contact information, financial data, gaming activity records, technical data (IP address, device info), and communication data. Full details are in Section 2 of this privacy policy.

How does Casino Lab protect my data?

Casino Lab data security measures include 256-bit SSL/TLS encryption, firewalls, encrypted data storage, strict access controls, and regular independent security audits. We are committed to the highest standards of information security to keep your personal information safe.

What is the Casino Lab cookie policy?

The Casino Lab cookie policy governs how we use essential, analytical, functional, and marketing cookies on casinolab-au.net. You can manage your cookie preferences at any time via our Cookie Settings panel. Essential cookies are strictly necessary and cannot be disabled.

How long does Casino Lab keep my data?

Casino Lab data storage periods vary by data type. Identity and account data is kept for the duration of your account plus five years. Financial records are retained for seven years. See Section 9 for a full data retention schedule. After these periods, your personal data is securely deleted or anonymised.

What are my privacy rights under Australian law?

Under the Australian Privacy Act 1988, you have the right to access, correct, and delete your personal information, restrict or object to data processing, and request data portability. You may also withdraw consent and lodge a complaint with the OAIC. Contact our DPO at [email protected] to exercise your privacy rights.

Does Casino Lab share my personal data with third parties?

Casino Lab shares personal data only with payment providers, KYC/AML partners, regulatory authorities, and carefully vetted technology providers — all under strict data protection agreements. We never sell your personal information for third-party marketing. Confidentiality and responsible data collection are central to our operations.

How can I contact Casino Lab about my privacy?

For any questions about this Casino Lab privacy policy, your personal data, or your privacy rights, contact our Data Protection Officer at [email protected] or reach our support team at [email protected]. We aim to respond to all privacy enquiries within 30 days.

At Casino Lab, privacy, data protection, and information security are not afterthoughts — they are foundational to everything we do. We are dedicated to being transparent about our data collection and data processing practices, giving you genuine control over your personal data, and maintaining the trust of our Australian players. If you ever have concerns about your user data or how Casino Lab handles your personal information, please do not hesitate to reach out. We are here to help.